Who originated the concept of Total Quality Management?

The concept of Total Quality Management (TQM) is closely associated with W. Edwards Deming, a key figure in quality management. Deming's contributions primarily revolved around the idea of continuous improvement and the importance of understanding and managing the processes that create products and services.

Deming introduced a system of quality management that emphasizes the role of management in fostering a culture of quality and the necessity of data analysis in decision-making. His 14 Points for Management encourage businesses to focus on long-term success rather than short-term wins, advocating for a holistic approach where all employees are engaged in the pursuit of quality.

While other figures like Philip Crosby, Joseph Juran, and Kaoru Ishikawa have also made significant contributions to quality management, it is Deming's philosophy and methodology that laid the groundwork for what would be recognized as TQM. His emphasis on statistical process control, quality improvement cycles, and employee involvement shaped the way organizations approach quality management today.