What is quality management concerned with?

Quality management focuses on ensuring that an organization’s products and services are consistent and meet or exceed customer satisfaction. It encompasses all aspects of operations, including the design, development, production, and delivery of goods and services. The core of quality management is to apply quality principles throughout every phase of an organization's processes, which includes implementing quality control, quality assurance, and continual improvement practices.

By emphasizing a holistic approach, quality management not only aims to enhance product quality but also strives to improve operational efficiency and effectiveness, ultimately leading to higher customer satisfaction and loyalty. This approach cultivates a culture of quality within the organization, ensuring that every employee understands their role in maintaining and improving quality standards.

In contrast, other choices, such as evaluating employee performance, maximizing profits, or improving marketing strategies, may touch on important areas within an organization but do not encompass the full scope of quality management principles and practices. Quality management is specifically dedicated to the processes and systems that uphold and improve the quality of products and services across all operations.